Privacy Policy

MoonTag ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use our NFC pet tag products and related services. By using the website, you agree to this policy. If you do not agree, please do not use the website.

1. Information we collect

We may collect the following types of information:

• Information you provide. When you use our Contact Us form, you may provide your name, email address, and message. If you purchase products or create or update an NFC profile, we (or our payment or profile partners) may collect information needed to fulfill your order or provide the service, such as shipping details and profile or pet-related information you choose to submit.
• Automatically collected data. Like most websites, our hosting or infrastructure may log technical data such as your IP address, browser type, device type, general location derived from IP, referring URLs, and dates and times of access. We use this to operate, secure, and improve the site.
• Cookies and similar technologies. We may use cookies or similar technologies where necessary for the website to function or for basic analytics. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

2. How we use your information

We use the information we collect to:

• Respond to your inquiries and provide customer support;
• Process and fulfill orders and communicate about transactions;
• Operate, maintain, and improve our website, products, and services;
• Detect, prevent, and address fraud, abuse, or security issues;
• Comply with legal obligations and enforce our terms.

3. How we share information

We do not sell your personal information. We may share information with service providers who assist us—for example, email or form delivery services, payment processors, shipping carriers, hosting providers, or profile/NFC platform partners—only as needed for them to perform services on our behalf and subject to appropriate safeguards. Contact form submissions may be transmitted through a third-party form provider (such as FormSubmit) to deliver your message to our team.

We may also disclose information if required by law, legal process, or government request, or to protect the rights, safety, or property of MoonTag, our users, or others.

4. Data retention

We retain information only as long as necessary for the purposes described in this policy, unless a longer period is required or permitted by law (for example, tax or accounting records). Retention periods may depend on the type of data and our relationship with you.

5. Security

We take reasonable measures designed to protect your information from unauthorized access, loss, or misuse. No method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

6. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to processing or request portability. You may also have the right to lodge a complaint with a supervisory authority. To exercise these rights where applicable, contact us using the details below. We will respond in line with applicable law.

If you are a California resident, you may have additional rights under the CCPA/CPRA (such as knowing what we collect, requesting deletion, and opting out of “sale” or “sharing” of personal information as those terms are defined by law). We do not sell personal information in the traditional sense; contact us for requests specific to your state.

7. Children’s privacy

Our website and services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take appropriate steps.

8. International users

If you access the website from outside the United States, your information may be processed in the United States or other countries where we or our providers operate, which may have different data protection laws than your country.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of the website after changes constitutes acceptance of the updated policy, to the extent permitted by law.

10. Contact us

For questions about this Privacy Policy or our privacy practices, contact us through our Contact Us page or email sales@moontag.shop.